Never work in technical support

I’m not one for boring people with tales of woe around boring IT stuff, but I have found myself contacting technical support lines a fair bit lately. And going through all that restarting, reinstalling, waiting in online chat rooms, waiting on the phone… it really take it out of you.

And the thing is, there’s no real satisfaction at the end of it.

The best part of a day spent setting up a wireless printer is a day wasted, especially when it turns out that Dell reckon the only to get it working is to not bother securing the network; ‘people will be able to use your internet, but probably not see your files.’

There comes a point where you have to give up and send it back.

Yet there can be no real job satisfaction for the techie either. Days spent in an internet chat room telling people to click start, then control panel… must really take it out of you. And at the end, somebody’s printer might do what it’s supposed to do.

I can’t understand why they don’t all just top themselves.

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